Return and Refund Policy

Thank you for shopping at Green Agro Agarwood Products Sdn Bhd.

The following terms are applicable for any products that You purchased with Us.
 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
 

Definitions

For the purposes of this Return and Refund Policy:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Green Agro Agarwood Products Sdn Bhd, 36, Pengkalan Weld, 10300 Georgetown, Penang, Malaysia..
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Green Agro Agarwood Products Sdn Bhd, accessible from https://www.agarwoodaura.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Goods Return & Refund

All goods sold are non-exchangeable, non-refundable and non-returnable except:
1. For wrong delivery
2. For damaged goods during delivery.
If the items received, found a defect, wrong delivery or broken during shipment, please contact us immediately. 
 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
The following Goods cannot be returned:
  • Buyer may not apply for the return of the Item and/or refund due to a change of mind
  • Any item not in its original packing and label
  • When sealed package is opened or packaging materials are lost
  • Has been used
  • Damaged for reasons not due to our error
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
 

Returning Goods

You are required providing order number, invoice details and photos in order to qualify for the possibility of an exchange or return. The returned goods/products will be checked with the receipt together and the goods should be in the good condition.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

36, Pengkalan Weld, 10300 Georgetown, Penang, Malaysia.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
 

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